Privacy Policy
Last Updated: January 15, 2025
At zetrofista, we handle your personal information with the respect it deserves. This isn't just a legal requirement for us—it's about building trust with the financial professionals and analysts who rely on our research.
We've written this policy in straightforward language because privacy shouldn't require a law degree to understand. If something's unclear, reach out. We're here to help.
Who We Are
zetrofista operates from our office at Stuart St, Griffith ACT 2603, Australia. We provide industry financial analysis and research to professionals across Australia and internationally. Our work involves processing financial data, market information, and the personal details of those who use our services.
Under Australian privacy law—specifically the Privacy Act 1988 and the Australian Privacy Principles—we're responsible for how we collect, use, and protect your information. This policy explains our approach in practical terms.
Information We Collect
The information we gather depends on how you interact with us. Here's what that looks like in practice:
When You Register or Subscribe
Creating an account means we'll collect your name, email address, company name, job title, and billing information. For corporate subscriptions, we might also need your business registration details and contact preferences.
As You Use Our Platform
We track which reports you access, search terms you use, and how you navigate our research database. This helps us understand what's valuable to you and improve our content accordingly. We also collect standard technical information—IP addresses, browser types, device identifiers—through cookies and similar technologies.
Through Direct Communication
When you email us, call our support line, or fill out inquiry forms, we keep records of those conversations. This includes any feedback you share, questions you ask, or concerns you raise about our services.
| Data Type | Examples | Primary Purpose |
|---|---|---|
| Identity Information | Full name, professional title, company affiliation | Account management and personalization |
| Contact Details | Email address, phone number, business address | Service delivery and communication |
| Financial Data | Payment card details, billing address, transaction history | Processing subscriptions and invoicing |
| Usage Information | Reports viewed, search queries, download activity | Service improvement and content curation |
| Technical Data | IP address, browser type, device information, cookies | Platform security and functionality |
How We Use Your Information
We're not in the business of collecting data for its own sake. Everything we gather serves a specific purpose:
- Delivering our service: We need your information to provide access to our research, send you reports you've requested, and manage your subscription.
- Improving what we offer: Usage patterns tell us which industries get the most attention, what topics deserve deeper analysis, and where our research falls short.
- Staying in touch: We'll send service updates, new research alerts, and occasional insights about market trends. You can opt out of marketing communications anytime.
- Handling payments: Your billing information processes subscription fees and maintains accurate financial records.
- Meeting legal obligations: Sometimes we're required to retain certain records for tax purposes, regulatory compliance, or responding to lawful requests from authorities.
A note on marketing: We occasionally share research highlights and industry insights that might interest you. But we won't bombard your inbox, and unsubscribing takes one click. Your preferences matter to us.
Sharing Your Information
We don't sell your personal data. Period. But running a research service means working with trusted partners who help us deliver our platform. Here's who might access your information and why:
Service Providers
Our payment processor handles subscription billing. Our cloud hosting partner stores the platform and database. Customer support tools help us respond to your questions efficiently. These companies only access the information necessary to do their job, and they're contractually bound to protect your data.
Professional Advisors
Our lawyers, accountants, and auditors occasionally need access to business records that might include personal information. They're bound by professional confidentiality obligations.
Legal Requirements
If a court order, regulatory authority, or law enforcement agency makes a valid legal request, we'll comply with Australian law. We might also disclose information to protect our legal rights, prevent fraud, or address security concerns.
Business Transitions
If zetrofista merges with another company or gets acquired, your information would transfer as part of that business transaction. We'd notify you beforehand and give you options if the new owner's privacy practices differ significantly from ours.
International Data Transfers
Our primary operations are in Australia, but some of our service providers operate servers overseas. When your information crosses borders, we ensure adequate protections are in place through standard contractual clauses and verified security measures.
For subscribers outside Australia, your information might be stored on Australian servers or processed by our Australian team. We take the same care with your data regardless of where it physically resides.
Your Privacy Rights
Australian privacy law gives you significant control over your personal information. Here's what you can do:
Access Your Information
You can request a copy of the personal data we hold about you. We'll provide this within 30 days, usually free of charge. For extensive requests that require significant effort, we might charge a reasonable fee to cover administrative costs.
Correct Inaccuracies
Found an error in your account details? Let us know and we'll fix it promptly. You can update most information directly through your account settings.
Request Deletion
You can ask us to delete your personal information. We'll comply unless we have legitimate reasons to retain it—like completing a transaction you've initiated, meeting legal obligations, or resolving disputes. After deleting your account, some information might remain in backup systems for a limited period before permanent removal.
Object to Processing
Don't want us using your information for marketing? Concerned about how we analyze usage data? You can object to specific types of processing. We'll respect your wishes unless we can demonstrate compelling legitimate grounds that override your interests.
Restrict Processing
In certain situations—like when you've challenged the accuracy of your data or objected to our processing—you can request that we temporarily limit how we use your information while we sort things out.
How to exercise these rights: Email us at help@zetrofista.com with your request. We'll verify your identity and respond within the timeframes required by law. If we can't fulfill your request for some reason, we'll explain why.
Data Security
Protecting your information is something we take seriously. Financial research attracts sophisticated threats, so our security measures reflect that reality.
We encrypt data in transit using industry-standard TLS protocols. Information at rest is encrypted on our servers. Access to personal data is restricted to employees who need it for their work, and we track who accesses what through audit logs.
Our systems undergo regular security assessments. We patch vulnerabilities promptly, maintain firewalls, and monitor for suspicious activity around the clock. Payment information is handled by PCI-DSS compliant processors—we never store full credit card numbers on our servers.
But let's be honest: no security is perfect. Despite our precautions, we can't guarantee absolute protection against determined attackers. If a breach occurs that affects your data, we'll notify you and relevant authorities as required by Australian law.
How Long We Keep Your Information
We don't keep personal data longer than necessary. Here's our general approach to retention:
- Active subscriptions: We retain your account information and usage data while your subscription remains active.
- After cancellation: Most personal data gets deleted within 90 days of your subscription ending. We might keep basic records (name, email, subscription history) for up to seven years to comply with accounting and tax requirements.
- Marketing contacts: If you've only signed up for our newsletter without subscribing, we'll keep your email until you unsubscribe, then delete it within 30 days.
- Legal matters: If your account is involved in an ongoing legal issue, dispute, or investigation, we'll retain relevant information until the matter is resolved.
Some anonymized usage statistics might be retained indefinitely for research purposes—but once properly anonymized, this information can no longer identify you personally.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to function properly and improve your experience. Some are essential for basic features like staying logged in. Others help us understand how people use our platform so we can make it better.
You can control cookies through your browser settings. Blocking all cookies might affect functionality—you may not be able to access certain features or stay logged in between sessions. Our platform respects "Do Not Track" signals where technically feasible.
We use analytics tools to understand user behavior, but we've configured them to respect privacy as much as possible—IP addresses are anonymized, and we don't share this data with third parties for their own marketing purposes.
Children's Privacy
Our service is designed for financial professionals and business users. We don't knowingly collect information from anyone under 18. If we discover we've accidentally gathered data from a minor, we'll delete it promptly.
Changes to This Policy
Privacy practices evolve as technology changes and regulations develop. We'll update this policy occasionally to reflect those shifts. When we make significant changes, we'll notify active subscribers by email and post a notice on our platform.
The "Last Updated" date at the top tells you when we last revised this policy. We encourage you to review it periodically, especially if you haven't looked at it in a while.
Making a Complaint
If you're concerned about how we've handled your personal information, please tell us first. Most issues can be resolved through direct conversation.
Contact our privacy team at help@zetrofista.com with details of your concern. We'll investigate and respond within a reasonable timeframe—usually within 30 days for straightforward matters.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Their website is oaic.gov.au, and they provide guidance on the complaint process.
Questions About Privacy?
We've tried to cover the important points, but privacy can be complicated. If something's unclear or you have specific questions about how we handle your information, we're here to help.
Stuart St, Griffith ACT 2603
Australia